Refund policy

Refunds & Digital Products Policy

Last Updated: June 2026

At The Life Boutique, we create digital publications, systems, and resources designed to help people navigate specific seasons of life with greater clarity, structure, and confidence.

We want you to feel confident purchasing from us.

Because our products are delivered digitally and become available immediately after purchase, they cannot be returned in the same way as physical goods. This policy explains when refunds may and may not be available.

Digital Products

All products sold through The Life Boutique are digital products.

This includes, but is not limited to:

  • Guides and publications
  • Workbooks and planners
  • Checklists and trackers
  • Templates and scripts
  • Downloadable resources and supporting materials

No physical items are shipped.

Access to purchased products is provided electronically following a successful order.

Before You Purchase

We encourage customers to review product descriptions carefully before placing an order.

Each product page is intended to provide sufficient information about the purpose, format, and intended use of the product so you can make an informed purchasing decision.

If you have questions before purchasing, please contact us and we will be happy to help.

Refund Eligibility

Due to the nature of digital products, purchases become non-returnable once digital access has been provided.

However, refund requests may be considered in circumstances such as:

  • An accidental duplicate purchase of the same product.
  • A technical issue preventing access to the purchased product that cannot be resolved by our support team.
  • A corrupted, incomplete, or defective file that cannot be repaired, replaced, or re-delivered.
  • A material difference between the product purchased and the product description displayed at the time of purchase.
  • Any situation where a refund is required under applicable consumer protection laws.

Each request is reviewed individually and fairly.

Situations Where Refunds Are Generally Not Available

Refunds will generally not be provided where:

  • You change your mind after purchase.
  • You decide the product is not right for you after access has been provided.
  • You purchased the wrong product after completing the order.
  • You did not review the product description before purchasing.
  • You do not have time to use the product.
  • The product does not produce a particular personal, professional, financial, emotional, or other desired outcome.
  • The product has already been downloaded, saved, copied, shared, printed, or substantially accessed.

The Life Boutique provides educational and informational resources. Individual results will always vary depending on personal circumstances and implementation.

Immediate Digital Delivery

By placing an order, you expressly request immediate access to digital content.

You acknowledge that delivery begins immediately after purchase and that any cancellation rights that may otherwise apply to online purchases may be lost once digital delivery has commenced, to the extent permitted by applicable law.

Access Issues

If you experience difficulty accessing a purchased product, please contact us before requesting a refund.

Most access issues can be resolved quickly through replacement links, file re-delivery, or technical assistance.

To help us assist you efficiently, please include:

  • Your order number
  • The email address used during checkout
  • A brief description of the issue
  • Screenshots where relevant

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

Duplicate purchases may be eligible for a refund where the circumstances reasonably indicate that the duplicate order was made in error.

Unauthorized Sharing and License Violations

All purchases are subject to the applicable license granted at the time of purchase.

Unless otherwise stated, products are licensed for personal use only.

Refunds may be refused where there is evidence of:

  • Unauthorized file sharing
  • Redistribution or resale of content
  • Uploading products to websites, groups, memberships, marketplaces, or file-sharing platforms
  • Fraudulent activity
  • Chargeback abuse
  • Breach of our License & Usage Policy

We reserve the right to provide evidence of purchase records, download activity, access records, licensing information, and customer communications when responding to payment disputes or chargeback claims.

Related Policies

This policy should be read together with our:

  • Terms of Service
  • License & Usage Policy
  • Copyright, Ownership & Licensing Policy

Statutory Rights

Nothing in this policy limits or excludes any rights that cannot be limited or excluded under applicable law.

Contact

The Life Boutique Ltd
Company No. 17281216
Registered in England and Wales

For billing questions, access issues, or refund requests:

hello@thelifeboutique.co

The Life Boutique reserves the right to update this policy from time to time. Any changes will be published on this page, and the version in effect at the time of purchase will apply to that purchase unless otherwise required by law.