Help
Questions. Answered.
Digital delivery, licensing, printing, billing, refunds, and troubleshooting — answered clearly, without making you open 37 more tabs.
Most problems are easier than they look.
Start with the section that matches your question. If you still need help, contact us at hello@thelifeboutique.co.
01
Digital Delivery
How do I access my files after purchase?
Your access information appears after checkout and is also sent to your email address. If you created a customer account, eligible purchases can also be accessed again from your account.
Do you ship physical products?
No. The Life Boutique sells digital products unless clearly stated otherwise on a product page.
I did not receive my email. What should I do?
Check spam, promotions, and junk folders first. Then search your inbox for “The Life Boutique” or your order confirmation. If you still cannot find it, email hello@thelifeboutique.co with the email used at checkout.
Can I re-download my purchase later?
Yes, where eligible. Customer accounts are designed so you can return and access purchased digital products again in the future.
02
License & Usage
Can I share my purchased file with someone else?
No. One purchase grants a personal-use license. You may not share, upload, redistribute, resell, or give away the file.
Can my household use it?
Yes. Members of the same household may use the product together. Sharing outside your household is not permitted.
Can I use TLB products for clients, students, or a team?
Not by default. Team, business, classroom, client, membership, or organizational use requires written permission or a separate commercial license.
Can I use the content to create my own product?
No. You may not copy, repackage, adapt, resell, or create competing products based on TLB frameworks, systems, templates, or written materials.
One purchase.
One household.
03
Printing
Can I print my guide?
Yes. You may print your purchased product for your own personal use.
Can I print copies for friends or clients?
No. Printing for distribution is not allowed. Each person or household should purchase their own copy.
Are the products designed for digital or print use?
Most TLB products are designed for digital reading, with some pages that may be useful to print depending on the product.
04
Billing
What payment methods do you accept?
Available payment methods are shown at checkout and may vary depending on your country, device, and payment provider.
What currency will I be charged in?
You will be charged in the currency shown at checkout. Your bank or payment provider may apply exchange rate conversions or international transaction fees.
Why is the final amount different from what I expected?
The final amount may include taxes, currency conversion, or fees charged by your bank or payment provider. These charges are outside our control.
05
Refunds
Can I get a refund?
Refund eligibility is governed by our Refund Policy. Because our products are digital and may be delivered immediately, digital purchases work differently from physical products.
What if I cannot access my product?
Email hello@thelifeboutique.co and we will help you resolve access issues as quickly as possible.
Should I contact you before opening a payment dispute?
Yes. If something went wrong, contact us first so we can help. Most access or billing issues can be solved quickly.
06
Troubleshooting
The link is not working. What should I do?
Try refreshing the page, using a different browser, or checking your internet connection. If the issue continues, email hello@thelifeboutique.co with a screenshot.
I used the wrong email address at checkout. Can you help?
Yes. Email us with your name, the email you used, the correct email, and any order details you have.
What should I include when contacting you?
Please include the email address used for your order, your order number if available, and a screenshot if you are experiencing a technical issue.
Still need help?